Refund policy
Black Friday Return Policy- 10% OFF any pre-order or in-stock RTS pieces!
Use Code "BFSALE" at checkout to unlock your 10% discount!
Offer Valid 11/29- 12/1
All Black Friday SALES ARE FINAL, be sure to double check your order before purchasing.
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Gamini Wigs cares about your satisfaction!
For this reason, We offer a 3 day return policy, which means if you are not satisfied with your purchase you have 3 days upon receiving the item to send it back for a return or exchange. This means you have 3 days upon arrival to try on the piece and ensure that the fit, style and all checks out right for you, otherwise this is your chance to send it back. (Day 1 is the date of order arrival- according to the shipping information.) As an example, if you receive on Tuesday have it shipped back by Friday.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, Lace uncut (unless it's listed and comes as a Pre-cut lace piece), with tags, unaltered, and in it's original packaging with all it's original contents. Each item will be inspected and require approval prior to the refund being processed. You’ll also need the receipt or proof of purchase.
All items will be subject to a 10% Restocking Fee that will be deducted from your Refund along with shipping costs.
If you cancel your order prior to it being shipped out, it will be subject to a 10% Cancellation fee. Avoid this by making an informed and thought out decision when purchasing. OR you may exchange one time (+shipping fee) if there is another In stock ready-to-ship piece should you wish to avoid restocking/cancellation fee.
Buyer pays for Return costs, it will be deducted from Refund if Return label was sent to customer.
All Custom & Pre- Orders are Final Sale- Once order is placed they can not be changed, cancelled, exchanged, or returned.
All Clearance Items are Final Sale.
Shipping Insurance is non-refundable and can not be cancelled once order is placed. The option is available at checkout.
All Items purchased through ShopPay Installments, PayPal Pay later, PayPal credit, are Final Sale.
(Due to the nature of how these financing payments are processed they can not be cancelled/returned.)
No refunds when using these services at checkout.
If you ship back an item that is not approved for return/ Eligible for Return according to these policies, you will be responsible for paying the shipping to send it back to you.
To start a return, contact us at info@gaminiwigs.com within the 3 day timeframe.
(Please allow 24hrs for response- be sure to take this into consideration and plan ahead so that your return order is processed and shipped within the 3 day period to be eligible.)
If your return is accepted, we’ll send you instructions on how to return and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@gaminiwigs.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if you believe the item is defective, has an issue, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as Custom orders or personalized items) as they are made specific according to your order details and to suit your individual needs, they are also not in-stock pieces therefore the materials are ordered and purchased by Gamini for your Custom piece upon Order approval, therefore they can not be cancelled.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
